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Terri Norvell

Leadership - Lessons from Teens
Last week I did a leadership session for my daughter's 8th grade leadership class. Actually it was two sessions for two classes back to back…and what an eye opening experience. All good!
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Forward Focus vs. Fear in '09
Too many people I know are scared. In these economically unstable times, doubt and fear of uncertainty are still running rampant. Unfortunately, fear prompts retreat. And this is just the opposite of what will assist you and your team members to thrive.
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NOI Value Creation Through Training!

Let’s talk about the trend that’s sweeping through too many companies right now. Cutting back or cutting out training. Yes, training seems all too dispensable when budgets get tight.

As an industry...
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Creating Stability in Instability
We live in duality. Think about it, would there be up without down? Light without dark? How about hot without cold? Yet in reality, these are all points on a continuum, parts of the whole. So while to many it appears this is a time of instability rather than stability, it's really all part of a natural cycle. And aren't cycles a natural part of life? Here's the key...
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America is Hurting
A recent full page ad in USA Today read 'America is Hurting'. Everyday we are accosted with updates on our unstable economy. The price of gas has ignited, cost of food is growing, and neither rain, sleet nor snow will slow the rising postal rates. Yet, not everything is up...
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Going Beyond Customer Service
What do I mean by Going Beyond Customer Service? Well, it starts with the premise that service is a mindset and a way of living that extends beyond customers. To be truly excellent at customer service...
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Crisis of Trust?
As a performance consultant, I've been researching the quality of Trust lately. And guess what, indicators point to a 'crisis of trust' in not only the US but also round the globe...
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Customer Dis-satisfaction: Magical Moments to Shine!
I want to share a recent letter that I received from Al Moutrey. Al’s a fellow who I hired to do some video taping at a property management consultant seminar in Orlando which turned out to be unusable. The sincerity of his letter brought tears to my eyes. He not only apologized, but also...
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Your 'Rights of Requests'
As a performance consultant, I feel so strongly about each and every one of us making requests that our Rights of Requests should really be added into the Rites of Passage into adulthood! The process of making requests is a critical skill to master to achieve your desires and goals...
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You Are the CEO of "Me"!
As a performance consultant, I've discovered that in this era of mergers, right-sizing and outsourcing, there is no longer "security" of lifelong employment with one company. To stand out and prosper in this new business world, each of us needs to...
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