Next-Gen Leadership
Terri Norvell

Ok, so I must admit this right at the start. I think the generational categories by age grouping are over-rated. It's time to move beyond the boxes that we put our team members in.

Let's consider the fact that in each age grouping there have always been leaders and followers, similarities and differences, proactive and reactive contributors, movers & shakers and lagers. At each stage of life there are always those who seem to be ageless. Think of the people you know who are always ready and willing to take responsibility, to adapt and excel, regardless of the generational stigma. It's always been this way.

I've found it more advantageous to consider Gen-R, Gen-A, Gen-S and Gen-G. What do I mean?

• Generation Responsible: No slackers here! These team members are dependable, reliable and accountable to both themselves and the team. They have that inner-generated compass for doing what's right. Call it personal integrity.
• Generation Achievement: These people initiate or adapt with a concentration on making income happen, winning business… doing what it takes to reach their potential & goals. They ride the waves of change like an adventurous master surfer!
• Generation Serve: Some people seem to come pre-wired with an orientation toward being of service and delivering noteworthy service. Others are teachable with an attitude of helpfulness. Think stellar service = growing profitability.
• Generation Generosity: This is a latest buzz with people championing organizations to have a make-a-difference soul. It has marketing appeal and generates good feelings in the team, too. Think of it this way… generosity contributes to happy employees who contribute to happy customers who contribute to happy results.

Given this perspective, now is indeed the time to embrace some next-gen leadership training approaches. There are ways to bring out the best in all team members. The old model of 'do what I say because I say it' will no longer work (as if it ever effectively did). As our society is changing, leadership must evolve and make that transformational shift as well.

So how is your next-gen leadership working for you? Is it time for a tweak or time for an overhaul? Your success and the future success of your company depends upon training your leaders at all levels today… no matter their generational influence. Be prepared to ride this current cycle and maximize the coming upturn!


??????? NOT SURE WHAT TO DO WITH THIS Consider these tips for you and your organization with next-gen leadership: (CUT IT HERE TO GO TO THE WEBSITE OR BLOG) a. Motivation & Attitude. Knowing the WIIFM (What's In It For Me) is a powerful motivator. Determine what motivates each individual on your team to help ensure a positive contributing attitude (there is a process and it's not generational). b. Challenges. Have any tough conversations before problems develop. Leading by example teaches how to handle issues and conflicts proactively. Being concise, logical and appropriate in dealing with issues is always appreciated. c. Expectations. Focus on desired results and a defined process. Leverage the approaches of get-it-done with get-it-right methodologies. Misunderstood expectations are among the most prevalent disconnects in employee and leadership engagement. d. Communication. There is a pronounced lack of both written and verbal communication skills throughout our society. Get this elephant out on the table, and provide learning opportunities. It's even more essential in our virtual communication world today. e. Involvement. Whether organizational involvement and/or community involvement, there is a greater need to make a difference today. The more involved people are, the more committed they are. Call it engagement. f. Just-in-Time. Rather than offering comprehensive crash courses, provide leadership and training in small bites. With the overwhelming flow of information sensory overload is pervasive. Make learning tools available when they are needed…in snippets that are actionable. g. Mentoring & Coaching. There is already great wisdom within each of your team members. Tap into this with assigned mentors and coaching. It's a win-win for all when it's implemented consistently. Finally, for next-gen leadership to be effective, make sure you are hiring smart. Are you hiring based upon a proactive attitude and aptitude to thrive? You can sure teach job skills; it's tough and more often impossible to change an undesirable attitude.

Terri Norvell is a national property management consultant, trainer, author and keynote presenter. Her expertise in the fields of professional leadership and team building for bottom-line results assists companies in growing their people and their profits.

Contact Terri Norvell - property management consultant

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