Property Management Consultant - Terri Norvell

How do you and your teams create and increase property value? It's leadership at all levels that determine your team performance and NOI results.

Today, there are too many disconnects between expectations and execution, corporate office and on-site teams, technology tools and results delivered. We know.

With over 20 years of corporate to front-line property management leadership, we are called upon to focus on solutions. We create strategies that drive performance.

Whether the context is change management, process improvement, team building or day-to-day growth challenges, we assist your team in delivering results. Property management companies, industry suppliers and apartment associations call upon us to increase workforce productivity.

Here are a few case studies of client results.

LEADERSHIP Development

Situation: The property and corporate teams weren't working together, negativity and stress ruled the day, infighting was common and destructive. This cultivated a thriving 'us vs. them' culture, sub-standard work persisted, resulting in low morale and poor quality of execution.

Solution: We rolled out a series of leadership development sessions for the regional managers, identified the interpersonal issues and frustrations, and created a solid plan of required actions to strategically move the organization forward.

Results: Within 90 days they had:

• Re-established effective internal relationships
• Alleviated the feeling of panic and stress
• Created a safe environment to speak up
• Rolled out a '10 Essential Benchmarks' game
• Established a regular team meeting schedule
• Implemented a 12-month leadership training program
• They also let 2 clients go that were draining the team
• Secured 3 new six-figure management contracts

TIME MANAGEMENT Effectiveness

Situation: The directors had so many bosses that they were getting lost in a plethora of organizational priorities along with daily-crisis fire fighting. Overwhelm and stress was causing time usage struggle and the feeling of instability.

Solution: Through a series of trainings we were able to validate their concerns and shift their perspective to see that individually, they were the only ones who could solve this reality. We built upon what was working (ex: they cared about doing a good job and were willing to put in the time), and defined exactly how to identify their critical priorities on a daily basis. Personal responsibility became the baseline to create boundaries and establish realistic expectations.

Results: With greater Time Management skills:

• Personal effectiveness skyrocketed
• Stress levels were lowered, providing for a more productive workplace
• Greater efficiency
• More respect of one another's time
• A feeling of empowerment and more control over their work
• Better decision making redoing highest-impact activities vs. low level busy work
• Self leadership was in place

SELF LEADERSHIP over Challenges

Situation: Employees were stuck in focusing on problems and challenges and couldn't see solutions and opportunities, resulting in low-to-no growth. They needed a new perspective, encouragement to believe in themselves and the personal responsibility to take action.

Solution: We worked with the teams to identify what was holding them back from their best performance, taught them to focus on what they wanted/the goal vs. focusing on the challenge, and provided an experience to breakthrough professional barriers. Finally, customized action plans and personal commitments were initiated.

Results: The outcomes are ongoing and impressive individually, for the team and company overall. These include:

• Being able to define issues more clearly and less emotionally
• The confidence to speak up in meetings and with clients
• The ability to deal with change more willingly
• Proactive initiative in taking risk and action
• A feeling of team camaraderie

We are here to provide practical solutions for your performance, management and leadership growth.
Call 303-439-0077 or send an email to discuss your specific needs.